1. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Information You Provide Us With

This may include:

• your first and last name;
• email address;
• telephone number, where provided;
• billing and delivery addresses;
• order and transaction information;
• information provided when contacting us or submitting a contact form;
• marketing and communication preferences; and
• any other information you choose to provide when communicating with us.

Payment Information

Payments are processed through third-party payment service providers.

We do not require you to provide us directly with complete payment card details. Our payment service providers may collect and process payment and transaction information in accordance with their own privacy practices.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically by us or by service providers acting on our behalf. Depending on the services and technologies enabled on the website, this may include:

• IP address;
• browser and device information;
• operating system;
• pages viewed and interactions with the website;
• referring pages or sources;
• approximate location derived from technical information;
• date and time of visits; and
• diagnostic, security and log information.

Some of this information may be collected through cookies or similar technologies. Further information is provided in our Cookie Policy.

2. How We Use Personal Information

We may use personal information where necessary to:

• process, manage and fulfil orders;
• process payments and refunds;
• arrange delivery and manage returns;
• communicate with you about your order;
• respond to enquiries, requests or customer-service matters;
• operate, maintain, secure and improve our website and services;
• prevent, detect and investigate fraud, misuse, security incidents or other unlawful activity;
• maintain appropriate business, transaction and accounting records;
• comply with legal, regulatory, tax and accounting obligations;
• establish, exercise or defend legal claims;
• understand the use and performance of our website where analytics technologies are lawfully enabled;
• measure advertising performance and provide relevant marketing where advertising technologies are lawfully enabled; and
• send marketing communications where you have consented or where otherwise permitted by applicable law.

We will not use personal information for purposes incompatible with those for which it was collected unless permitted or required by law.

3. Legal Bases for Processing

Where applicable data protection law requires us to identify a legal basis for processing, we may rely on one or more of the following:

Performance of a contract – where processing is necessary to process and fulfil your order or otherwise provide services you have requested.

Legal obligations – where processing is necessary for us to comply with applicable legal, regulatory, tax or accounting requirements.

Legitimate interests – where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. This may include operating and securing our website, preventing fraud, managing our business and improving our services.

Consent – where you have given us permission to process personal information for a particular purpose, including where consent is required for certain marketing, analytics or advertising activities.

Where processing is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

4. Marketing Communications

If you subscribe to our marketing communications, we may use your contact information to send you news, product information, releases, offers or other marketing communications.

We may also send marketing communications in other circumstances where permitted by applicable law.

You can unsubscribe at any time by using the unsubscribe method provided in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending non-marketing communications where necessary, such as information relating to an order, return or customer-service request.

5. Cookies, Analytics and Advertising

Our website may use cookies and similar technologies that are necessary for the website to function, including technologies associated with shopping, checkout, security and payment functionality.

We may also use analytics, measurement or advertising technologies to understand how our website is used, measure performance and, where applicable, support advertising activities.

Where consent is required by applicable law, non-essential technologies will be used on the basis of the choices you make through the consent mechanism provided on the website.

For further information, including how to manage your choices, see our Cookie Policy.

6. How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services. These may include:

• payment service providers;
• website hosting, infrastructure and technical service providers;
• delivery, fulfilment and logistics providers;
• communications and email service providers;
• analytics, measurement and advertising service providers, where such services are enabled;
• security, fraud-prevention and professional service providers; and
• governmental, regulatory, judicial or law-enforcement authorities where disclosure is required or permitted by law.

We may also disclose information where necessary to establish, exercise or defend legal rights, protect our business or users, investigate suspected unlawful activity, or in connection with a restructuring, sale, transfer or other business transaction.

We do not sell personal information in the ordinary meaning of selling customer information for money.

7. International Data Transfers

Some service providers or recipients of personal information may process information in countries other than the country in which you are located.

Where applicable law requires safeguards for an international transfer of personal information, we will take appropriate measures designed to protect that information, which may include recognised contractual safeguards or other lawful transfer mechanisms.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business records and meeting legal, regulatory, accounting or tax requirements.

Retention periods may vary depending on the nature of the information, the purpose for which it is processed and applicable legal requirements.

We may retain information for a longer period where reasonably necessary in connection with fraud prevention, security, complaints, disputes or the establishment, exercise or defence of legal claims.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• request restriction of certain processing;
• object to certain processing;
• receive certain personal information in a portable format;
• withdraw consent where processing is based on consent; and
• lodge a complaint with the competent data protection authority.

These rights may be subject to conditions, limitations or exemptions under applicable law.

To exercise a privacy right, contact us using the details provided below. We may request information reasonably necessary to verify your identity before acting on a request.

11. Children’s Privacy

Our products and services are available to a broad range of customers.

Where personal information relating to a child is processed, we will handle that information in accordance with applicable data protection requirements, including any requirements concerning consent or authorisation based on age.

We do not knowingly seek to collect personal information from children beyond what is reasonably necessary to provide our services or comply with applicable requirements.

12. Third-Party Websites and Services

Our website may contain links to or interact with websites, applications or services operated by third parties.

When you choose to interact with a third-party service, that third party may process personal information under its own terms and privacy practices. We are not responsible for the privacy practices of third-party websites or services that we do not control.

13. Automated Decision-Making

We do not currently use personal information to make decisions based solely on automated processing that produce legal effects or similarly significant effects on you.

If this changes and applicable law requires additional information to be provided, we will update this Privacy Policy accordingly.

14. Changes to This Policy

We may update this Policy to reflect changes to our practices, services or applicable requirements.

The latest version will be published on our website with an updated revision date.

15. Contact

For questions regarding this Privacy Policy or the processing of your personal information, or to exercise applicable privacy rights, contact:

Rezistance X
operations@rezistance-x.com