Customer information
This policy explains how to request a return, the condition expected for returned items, and how approved refunds are processed.
Last updated: 3 August 2026
Return window
You may request a return within 14 days after delivery. Where local consumer law grants a longer period or additional rights, those rights continue to apply.
Return condition
Items should be unworn, unused, unwashed, and returned with original tags and packaging. Handle the item only as necessary to assess its nature, characteristics, and fit.
Non-returnable items
Personalised goods, hygiene-sensitive items after their seal is opened, gift cards, and other legally exempt products may not be returnable. Any exception will be identified before purchase.
Starting a return
Submit the order number and return reason through the secure Contact page before sending an item. Return instructions and the correct destination will be provided privately.
Refund timing
Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank or payment-provider processing times may vary.
Damaged or incorrect items
Report damaged, defective, or incorrect items promptly through the Contact page. Include the order number and a clear description so the issue can be assessed.