Customer information
These terms explain the rules that apply when you browse the store, create an account, or place an order.
Last updated: 3 August 2026
Using this store
By using this website or placing an order, you agree to these terms. Product availability, descriptions, prices, and delivery estimates may change before an order is accepted.
Orders and payment
An order is accepted when we issue an order confirmation. Payment must be authorised before fulfilment. We may cancel or limit an order where stock, pricing, fraud prevention, or delivery restrictions require it.
Products and presentation
We work to present colours, details, and sizing accurately. Screen settings and natural material variation can cause minor differences. Review the product page and size information before ordering.
Delivery
Delivery windows are estimates unless expressly stated otherwise. Customers are responsible for providing complete and accurate delivery details.
Returns and statutory rights
Our refund policy forms part of these terms. Nothing in these terms limits consumer rights that cannot legally be excluded.
Contact
Questions about an order or these terms can be submitted through the secure Contact page.