Customer information
Find practical information about order processing, delivery details, tracking, and possible delays.
Last updated: 3 August 2026
Order processing
Orders are prepared after payment authorisation and availability checks. Processing and delivery estimates appear during checkout when available.
Delivery details
Provide a complete, accurate delivery address and a reachable recipient name. Carriers may require additional verification or delivery instructions.
Tracking and delays
Tracking information is provided when supported by the selected service. Customs, carrier disruption, weather, and address issues can affect estimated delivery times.
Questions
For order-specific shipping help, use the secure Contact page and include the order number.