1. Shipping Destinations

Rezistance X ships internationally, subject to the destinations and delivery methods available at checkout.

Available delivery options may vary depending on the destination, order and products purchased.

2. Order Processing

Orders are generally processed within 1–3 business days.

We aim to process orders as quickly as possible and, where possible, on the same business day.

Processing times may be longer during periods of high order volume, product releases, public holidays or circumstances outside our reasonable control.

3. Delivery Times

Estimated delivery times will be displayed at checkout or otherwise communicated before purchase.

Delivery times are estimates unless expressly stated otherwise and may vary depending on the destination and delivery method selected.

We will fulfil orders within any delivery period required by applicable law.

4. Shipping Charges

Applicable shipping charges will be displayed before you place your order.

Shipping charges may vary depending on the destination, delivery method, order value or other relevant circumstances.

5. Non-EU Orders

For non-EU destinations, orders may be subject to customs duties, import taxes, fees or other charges imposed by the destination country. Unless expressly stated otherwise, such charges are the responsibility of the customer.

Customs procedures may also cause delays outside our reasonable control.

6. Tracking

Where tracking is available for your selected delivery method, tracking information will be provided after dispatch.

Availability and functionality of tracking may depend on the carrier and delivery method.

7. Delivery Address

You are responsible for providing complete and accurate delivery information when placing your order.

If you notice an error after placing your order, contact us as soon as possible at operations@rezistance-x.com.

We may be able to amend delivery information before processing or dispatch, but we cannot guarantee that changes can be made after an order has been placed.

Where an incorrect or incomplete address results in additional delivery, return or reshipping costs, those reasonable costs may be charged to the customer where permitted by applicable law.

8. Failed or Uncollected Deliveries

Customers are responsible for collecting orders delivered to designated collection points within the period specified by the relevant carrier.

Where an order is returned because it was not collected, delivery could not be completed due to circumstances attributable to the customer, or the customer provided incorrect or incomplete delivery information, reasonable resulting return or reshipping costs may be charged to the customer where permitted by applicable law.

Any statutory consumer rights remain unaffected.

9. Split Shipments

Where reasonably necessary, we may fulfil an order in more than one shipment.

The customer will not be charged additional shipping costs solely because we choose to divide an order into multiple shipments.

10. Delivery Risk

We remain responsible for the risk of loss of or damage to an order until it has been delivered to you or to a third party or delivery location properly designated or authorised by you, subject to applicable law.

A carrier’s delivery status may be considered when assessing a delivery dispute but does not automatically override applicable consumer rights.

Once an order has been properly delivered, responsibility for its safekeeping passes to you.

11. Delays and Events Outside Our Control

Delivery may be affected by circumstances outside our reasonable control, including carrier disruption, severe weather, customs procedures, strikes, governmental action, infrastructure failures or other comparable events.

Where such circumstances affect an order, we will take reasonable steps to minimise their impact and comply with any rights available to you under applicable law.

12. Lost or Damaged Orders

If an order is lost or damaged before responsibility for the order has passed to you, contact us so that we can investigate the matter and provide any remedy required under applicable law.

We may request information reasonably necessary to investigate the delivery with the relevant carrier.

13. Changes to This Policy

We may update this Shipping & Delivery Policy, including to reflect changes to our delivery methods, services, operations or applicable requirements.

The latest version will be published on our website with an updated revision date.

14. Contact

For questions regarding shipping or delivery, contact:

Rezistance X
operations@rezistance-x.com